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How can i-flex solution support your lending solution?
i-flex solutions offers several support services to ensure that the FLEXCUBE Lending Suite's initial implementation and ongoing operations meet -- and exceed -- your expectations.
Implementation Services
i-flex's dedicated group of developers and consultants are responsible for installing the FLEXCUBE Lending Suite at your organization in the most efficient manner possible. They are also responsible for developing and implementing any custom modifications to the product suite.
Training Services
i-flex offers extensive training-both, Web-based and classroom--to customers on the implementation of the FLEXCUBE Lending Suite. Training activities are designed to maximize the learning experience and suit the specific needs of the users. Comprehensive training material is also available for reference.
Customer Services
i-flex's Customer Relationship Managers (CRM), assigned to each one of our customers in the 'go-live' stage, help address issues and specific needs related to the solution.
Product Support Services
i-flex offers technical support services on a 24x7 basis. The technical support desk addresses queries from customers within the response guidelines outlined in the standard SLA. Technical support staff offer technical and business support for customization and baseline upgrades.
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